Americast Adopts Six Sigma
Results include improved customer experience
Richmond, VA – Americast is sending key managers to Motorola University to become Black Belt or Green Belt certified in Six Sigma, a regimented methodology designed to (a) deliver greater customer value; (b) focus on strategic execution; (c) make data-driven decisions in the best interests of their organization and customers; (d) manage and measure performance; (e) make breakthrough improvements; and (f) support team-based implementations.
As a result, customers’ dealings with Americast are becoming more streamlined. So far, this has meant making it easier to give and receive critical information such as delivery information, product information and getting questions answered, to and from Americast and to do so in a more timely manner. Any time Americast can make something easier on a customer, the partnership becomes even stronger.
Bill Tichacek, President of Americast, said “we’ve known for years that building a competitive advantage requires meeting customer requirements for products, service and pricing, and doing it consistently. Six Sigma is enabling us to master that process, for every day, and every order. “
Six Sigma is being implemented in all six Americast plants.